Wow, yes, Parts, Profit and Quality count. I have insisted on using only Original Equipment (OE) components. It makes a difference, more so than I ever thought it would. Many shops will use specification level parts for a repair, but not OE or Original Manufacturer (OM). The assumption is that the specification component will function […]
Buyer beware and, of course, beware the upselling service writer when appropriate. Unfortunately, there are some shops where the recommendation is exaggerated or possibly fabricated. That is the fear we all live with when we take our car in for service. Choose wisely, there are many formats for service recommendations on line or from people […]
Soldiers, Sailors and Airmen
Bryan’s is veteran owned; a family of veterans. Our military heritage originated with two Oneida Iroquois brothers serving as scouts for General George Washington in the Continental Army. The family has maintained a service commitment ever since. Although not necessarily career service members, the lineage of military service to the U.S. has continued unbroken. One […]
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¡Bienvenido! ¡Estamos aquí para ayudarle a mantener su coche en plena forma!
Up-Sell, Up-Sale, Up-Sold… Don’t Fear
Don’t fear the up-sell. There is a purpose beyond getting you to spend more money. The primary objective of using an automotive repair shop is to have a car that runs efficiently and safely. The service writer (person who is working with you regarding your repair) is genuinely invested in your safety and satisfaction. Up-selling […]